Complaints Procedure

I aim to offer an efficient and high-quality service. If you are dissatisfied in any way, the steps below explain how to raise a complaint.

1. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:

   The Faculty Office 1 The Sanctuary, Westminster, London SW1P 3JT
   Telephone 020 7222 5381
   Email faculty.office@1thesanctuary.com
   Website www.facultyoffice.org.uk

2. If you are dissatisfied about the service you have received please do not hesitate to contact me.

3. If I am unable to resolve the matter you may then complain to The Notaries Society. This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to The Notaries Society:

   The Notaries Society Christopher Vaughan, Secretary of The Notaries Society,
   Old Church Chambers, 23 Sandhill Road, St James, Northampton NN5 5LH
   Email secretary@thenotariessociety.org.uk

   If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society for assistance.

5. Finally, even if you have your complaint considered under the Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

   Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ
   Tel 0300 555 0333
   Email enquiries@legalombudsman.org.uk
   Website www.legalombudsman.org.uk

6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.